As snow storms created hazardous conditions overnight, east coast agencies using the CueHit platform configured their own rule to send an automatic text message to 911 callers in under 3 minutes. The text message advised the caller that responders may be delayed because of road conditions and provided safety instructions while they waited. Because CueHit reads from the CAD data, agencies can determine the type or priority of calls that get text messages and text surveys after the fact. Community engagement should be an ongoing function and leverage technology to help. Ask for a demo of CueHit today!
CueHit assists 911 callers during east coast snow storm
December 17, 2020